Refunds & Cancellations
Last updated: January 2026
1. Digital Nature of Products
Because our event templates are digital products that are instantly available upon purchase, they are deemed "used" immediately. Therefore, strictly no refunds or exchanges can be given on template purchases once a purchase is complete. (The Studio Dashboard subscription is covered separately — see section 5.)
2. All Sales Are Final
Please ensure that the template style you have selected is the correct one before finalizing your purchase. We provide detailed previews and live demos of every template to help you make an informed decision.
3. Technical Defects
In the rare event that a template has a technical defect that prevents it from functioning as described, and our support team is unable to rectify the issue within 72 hours of your report, a full refund may be issued at our discretion.
4. Cancellations
For template purchases, since this is a one-time purchase and not a recurring subscription, there is no need to "cancel" anything. Your website link is valid for the duration of your event planning (up to 4 months).
5. Studio Dashboard Subscription
The Yes Makers Studio Dashboard is a separate subscription product for event planners, billed at $400/month. It includes a 7-day money-back guarantee: if you request a refund within 7 days of your first payment, we will issue a full refund and cancel your subscription. Requests can be made from the Billing & Plan page inside the dashboard, or by contacting us. After the 7-day window, payments are non-refundable, but you may cancel at any time to stop future billing — your access continues until the end of the paid period and your data is preserved.
If you have questions about a template before buying, please contact us. We are happy to help you choose the perfect design.